Reception and Frontline Office Skills
Learn skills required to carry out reception-related tasks.
Minor Award
Course Overview
The aim of the programme is to enable the learner to develop the knowledge, skills and competence required to carry out reception-related tasks and operations as a frontline representative in a range of organisations.
This course is scheduled to run Monday and Wednesday from 6.30pm to 9.30pm for 10 weeks.
Please note all Learners must have competent written and spoken English (CEFR B1 or Higher).
What will I study?
- Examine the skills, functions and responsibilities of a receptionist
- Outline the products, services, key policies, structures and personnel of an organisation
- Explore the range of telecommunications network equipment used within a reception
- Source information from the internet, reservation systems, postal services, call and or courier logs and messaging service
- Outline aspects of safety and health at work legislation pertaining to working within a reception
- Identify the process for the flow of information to and from an organisation
- Plan a reception layout and describe office equipment in the reception area
- Apply a range of communication skills including personal, interpersonal and technological proficiencies
- Operate a range of equipment in the reception area
- Produce reception material to include notices, inventory of equipment, stock requisitions, petty cash system, diary, post log, visitors log and telephone messages
- Display a professional approach to receiving visitors
- Present a range of documents including order form, invoices and processing travel expenses
- Apply a range of general administrative skills within the reception and or front office context
What are the entry requirements?
- NFQ Level 4 or equivalent when accessing a Level 5 programme.
- CERFL proficiency at B2 for access to Level 5 courses for those whose first language is not English .
- Applicants must have a motivation to learn, an interest in the subject and the ability to acquire the knowledge, skills and competencies set out in the course.
What's the certification?
QQI Level 5 Minor Award Certificate in Reception & Frontline Office Skills (5N1407)
What is the cost?
There is a fee of €200 for this course.
A fee waiver is in place for applicants in receipt of a qualifying social welfare payment. You can check your fee waiver eligibility with Department of Employment Affairs and Social Protection (DEASP), INTREO or your Local Employment Service (LES) office.
Learners in employment may also be granted a fee waiver under the Skills to Advance Initiative. For more details on this please contact Claire at [email protected]
Still have questions?
Contact our Kerry College Admissions Offices – Tralee on 066 714 9696, Killarney on 064 662 2593 or [email protected]
Part-time Courses - FAQs
FET is short for Further Education & Training. Kerry College is an integrated college of FET. This means we do both progression-focused further education programmes and a range of employment-focused skills training programmes.
We enroll twice each year - January and September.
Part-time programmes run on Monday, Tuesday, and Wednesday evenings, Friday afternoons, Saturday mornings, and increasingly online.
This depends on the course you choose.
Some courses have long waiting lists, others - not so much. Places are filled on a first-come, first-served basis so the best advice we can offer is to apply in plenty of time.
We enroll over 1000 applicants to our part-time courses each year - so it's always busy.
As places are offered based on the date of application, our team could be working their way down through the list.
That said, always check.
You can call Mary on our Part-time courses team at 066-7149696.
Although all of our part-time courses are fee-paying, we do have a DEASP Fee Waiver in place for those in receipt of a qualifying social welfare payment.
This is subject to a waiting list and demand for course places.
Most part-time courses run at Kerry College are Minor awards.
A Minor award is commonly referred to as a module - but also as a component certificate or a certificate of unit credit.
These single 'modules' may be completed and certificated individually. All minor awards are linked to a major award that allows learners to collect and build their minor awards and work towards gaining a major award.
Applications for all part-time programmes should be made online - via the Kerry College website or www.fetchcourses.ie
FETCH COURSES is the national application system for all FET course applications.
All new applicants must set up a free account on www.fetchcourses.ie. You must use this to apply for all further education and training progarmmes anywhere in Ireland.
For existing Fetch Courses account holders, login and apply as before.
You can reset your password using your email or mobile phone. When you do, make sure you keep it for future reference.
Bear in mind, FETCH uses your PPS number to identify you - so although you might be able to set up a second account - it won't work properly.
If you're still stuck, contact our Admissions team on 066-714 96 96
No, aside from the DEASP Fee Waiver, all part-time courses are fee-paying.