Gain the customer service skills to provide a professional, helpful and high quality service for your customers needs.
This course will equip applicants with the knowledge, skill and competence to provide effective customer service within a work, social or voluntary environment, operating independently while under general supervision.
This course is scheduled to run 1 evening a week, Monday, from 6pm to 10pm for 14 weeks
QQI Level 5 Minor Award Certificate in Customer Service (5N0972)
Fees apply to all part-time programmes.
A fee waiver is in place for applicants in receipt of a qualifying social welfare payment. You can check your fee waiver eligibility with Department of Employment Affairs and Social Protection (DEASP), INTREO or your Local Employment Service (LES) office.
FET is short for Further Education & Training. Kerry College is an integrated college of FET. This means we do both progression-focused further education programmes and a range of employment-focused skills training programmes.
We enroll twice each year - January and September.
Part-time programmes run on Monday, Tuesday, and Wednesday evenings, Friday afternoons, Saturday mornings, and increasingly online.
This depends on the course you choose.
Some courses have long waiting lists, others - not so much. Places are filled on a first-come, first-served basis so the best advice we can offer is to apply in plenty of time.
We enroll over 1000 applicants to our part-time courses each year - so it's always busy.
As places are offered based on the date of application, our team could be working their way down through the list.
That said, always check.
You can call Caroline on our Part-time courses team at Monavalley on 066-7149600 or Stephen on our Part-time courses team in Listowel on 067-21023.
Although all of our part-time courses are fee-paying, we do have a DEASP Fee Waiver in place for those in receipt of a qualifying social welfare payment.
This is subject to a waiting list and demand for course places.
Most part-time courses run at Kerry College are Minor awards.
A Minor award is commonly referred to as a module - but also as a component certificate or a certificate of unit credit.
These single 'modules' may be completed and certificated individually. All minor awards are linked to a major award that allows learners to collect and build their minor awards and work towards gaining a major award.
Applications for all part-time programmes should be made online - via the Kerry College website or www.fetchcourses.ie
FETCH COURSES is the national application system for all FET course applications.
All new applicants must set up a free account on www.fetchcourses.ie. You must use this to apply for all further education and training progarmmes anywhere in Ireland.
For existing Fetch Courses account holders, login and apply as before.
You can reset your password using your email or mobile phone. When you do, make sure you keep it for future reference.
Bear in mind, FETCH uses your PPS number to identify you - so although you might be able to set up a second account - it won't work properly.
If you're still stuck, contact our Admissions team on 066-714 96 96
No, aside from the DEASP Fee Waiver, all part-time courses are fee-paying.