Kerry ETB
Kerry ETB

International Financial Services Associate

An apprenticeship for those who wish to work in the Financial Services Industry.

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This is a two year Level 6 Higher Certificate in International Financial Services designed for those who want to start their career within the financial services industry.

What does an International Financial Services Associate do?

  • Understand and address client enquiries in a timely fashion
  • Handle telephone enquiries in a professional and courteous manner
  • Respond to the needs of Relationship Managers and Customer Service Officers in serving clients
  • Thoroughly document queries, investigations and actions
  • Escalate issues to administrators and managers as appropriate
  • Liaise with other areas of operation within the company
  • Responsible for all aspects of operations and controls including: Processing subscriptions, redemptions; performing anti-money laundering checks
  • Investigate and reconcile all incoming payments received from paying agents and Tax Authorities within agreed timelines
  • Providing general office administrative support including filing/scanning/photocopying, post/franking, processing payments, answering the telephone, note/message taking
  • Maintain customer/policy records through the client management system and associated IT solutions
  • Support the team in delivering a full client service proposition in a professional, timely and efficient manner including new business, mid-term adjustments and renewals. Transact with internal and external stakeholders accordingly
  • Communicate all information necessary to ensure clients are fully aware that their needs have been met and contract certainty achieved
  • Ensuring that all compliance procedures are adhered to on a day to day basis
  • Ensure client files are complete in accordance with procedures

What are the entry requirements?

School leavers (who have attained relevant Leaving Certificate results)

Career changer/Career movers

Graduates of all disciplines (with relevant qualifications)

All applications are reviewed by the Education Provider to ensure the required candidates have the relevant academic qualifications.  Candidates with relevant academic qualifications are invited for a prescreening interview. Successful candidates from prescreening interview are invited to meet with potential hiring companies.

CVs will be requested by hiring companies

Selected candidates are invited for on-site interviews


How does the training work?

Company Commitment:
On successful offer of an IFS Apprenticeship role, companies offer the apprentices:
A two-year apprenticeship contract.
An experienced staff mentor/supervisor for the duration of the programme.
Release the apprentice for off-the-job training one day per week throughout the 2 year programme.
All access to systems or processes to assist the on the-job learning.

What's the certification?

Level 6 Advanced Certificate - International Financial Services Associate.

Still have questions?

Contact our Apprenticeship Services Team at Kerry College

(Monavalley Campus) on 066 714 9600

Frequently Asked Questions

No. An Apprenticeship is not a course. It is a contract of employment between SOLAS, the employer and the apprentice - with on-the-job and off-the-job training delivered in phases.

The first step is to secure a job with an approved apprentice employer.

Full details are available on:

Many people think this, but it actually isn't.

Taking on an apprenticeship can be challenging. Bear in mind that you are a paid employee,training to be a professional craftsperson and this requires maturity, dedication and commitment.

You'll be balancing work and study which is never easy. Examinations can be intense and you will be required to both study and learn key technical, operational and safety information.

Start by doing some research. Find out what's involved in an apprenticeship and then focus in on apprenticeship you're thinking about.

Speak to people. Ask employers, qualified tradespersons and apprentices to help you find out more.

Get the advice of your parents/guardians, career guidance or adult guidance counsellor.

Make an appointment to see one of the Apprenticeship services team at Kerry College's Monavalley Campus. While they won't find an employer for you, they will give you some advice and insights.

Absolutely. It's an imporant part of figuring out if this career or sector is right for you - but also it shows a potential employer that you are genuinely interested.

These are a great idea if you are just coming out of school or aren't sure if a particular career sector is for you. Kerry College run a number of Pre-Apprenticeship course. You'll find them in the Full-time Programmes section.

In order to secure an apprenticeship, you must first secure a contract with an employer. You must apply directly to an employer rather than Kerry College.

Once you have found an employer to take you on as an apprentice, your employer must then register you as an apprentice with SOLAS.

The employer must be approved to train apprentices.

The employer must register you as an apprentice within two weeks of recruitment.

All Apprenticeships are Earn & Learn. This means you get paid while you are in training.

For traditional, Craft Apprenticeships, the employer pays the apprentice while s/he is being trained on-the-job. This is known as the Apprentice Rate or Salary.

The Apprentice rates of pay are based on a percentage of the fully qualified rate for the occupation:

1st Year – 33.3%

2nd Year – 50%

3rd Year – 75%

4th Year – 90%

A training allowance is paid by Kerry College while the apprentice is attending the off-the-job training at our Monavalley Campus.

For all New Apprenticeships, which have been developed since 2016, the employer pays an agreed Apprentice Rate or Salary for both on-the-job and off-the-job phases of the apprenticeship.

Further details are available on:

The Annual Student Contribution is charged to students attending Higher Education Institutions including Institutes of Technology (IoT).

Apprentices now pay the same contribution as full time students, but their contribution is based on the time they spend in the Institute or College.

The Student Contribution is payable to the IoT /College on the date of registration for the training phase. You should consult the relevant IoT/College for details of payment options.

We always post APPRENTICE WANTED notices on our Kerry College (Monavalley Campus) Facebook page. Like and Follow the page. Under the 'Following' button select 'See First' and switch Notifications on.

SOLAS have a new Apprenticeship Finder which is here:

IRISH JOBS have a good section on their site too:

We have no control over this as recruitment for all Apprenticeship phases is decided centrally by SOLAS. 

Apprentices are assessed on an ongoing basis throughout their apprenticeship.

Modular assessments take place during the off-the-job training phases. These assessments incorporate course work, standardised practical assessments and theoretical assessments.

During the on-the-job training phases, the apprentice’s competence is assessed by the employer.

An apprenticeship automatically ends if the apprentice fails, after three attempts, to reach the required specified standard, in any of the off-the-job modular assessments.

However, SOLAS provides a way for both the apprentices and employers to appeal this.

In cases where appeals are successful the apprentice is afforded the opportunity of a fourth and final attempt.

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